Refund policy

Last updated: August 17, 2026

We want you to be fully satisfied with your new appliances. If you need to return an item, our complete policy is outlined below.

Return Window

We offer a 30-day return policy. You have exactly 30 days from the date of delivery to request a return.

Item Condition Requirements

To be eligible for a return, the appliance must be in the exact condition that you received it. It must be completely unused, unaltered, and in its original packaging. Appliances that have been plugged in, used for cooking, or filled with food cannot be returned for health, safety, and warranty reasons.

Return Shipping Costs

• Customer Responsibility: If you are returning an item due to buyer remorse, ordering the wrong dimensions, or simply changing your mind, you are responsible for paying the actual return shipping costs. Please note that return freight for large freezers can be expensive.
• Our Responsibility: If the item is defective, damaged upon arrival, or incorrect, Kitcho will cover 100% of the return shipping or freight collection costs.

Restocking Fees

We do not charge any restocking fees on eligible returns.

How to Start a Return

Please contact us at support@kitcho.com with your order number. If your return is accepted, we will provide you with the return address and shipping instructions. Do not send items back without first requesting a return authorization.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are automatically processed to your original payment method within 5 to 10 business days.